Frequently Asked Questions
How long will it take to get my order?
Due to the high volume of orders we have received, your order may take 3-5 days to ship from time of purchase. Depending on your order, items may ship from multiple warehouses and boxes may arrive over a period of days to complete your order.
If a product is out of stock, can I place a back order?
Yes we are accepting back orders for out of stock items, and you can request to be emailed when the item comes back in stock by leaving us an email.
Do I need a special license to buy from Pacific Arms?
No. Most of our products are intended for adult use, and buyers must be at least 21. With some products, such as ammunition, a waiver and age statement will be required for first time purchasers.
What forms of payment do you accept?
Apple Pay, Zelle, Chime
Why do some items have no picture?
We currently sell over 1,000 firearms. It’s quite a task to get pictures for all of them. Please bear with us as we do this and ensure they are as correct as possible.
Can you ship my firearm direct to me at my home or office ?
No, all firearms must be shipped to a verified FFL (Federal Firearm License) holder. The only exceptions are some black powder firearms, and then only to approved states.
How can I find out if you’ve received my order?
After you complete your purchase, a confirmation page will be displayed with your web order number and order information. We’ll also email a confirmation to you, so be sure to enter your correct email address when placing an order.
How can I find out when my order was shipped?
You can check the status of your shipment by logging into the shipper’s page and enter the tracking code that will be provided to you via email. If your order has shipped, it will have show the date shipped and the tracking number.
Can I cancel or add to an order once it’s been submitted?
Orders are sent immediately to the warehouse for fulfillment, and shipping of your order, however, you can either cancel it and re-order or write to us directly so we can make adjustments from our end.
How can I return an item?
If you’re not satisfied with your order, you may return most items within 90 days of purchase to receive a refund, credit or replacement. Please email us or use our Live Chat (Monday-Saturday 8am to 5pm, Central time) feature to obtain a Return Authorization Number.